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To add a testimonial of your own, submit it on the Customer Survey page.
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"the service team at Harley Davidson of Asheville are exceptiona.l They got my bike in first thing in the morning after being towed in. My wife and I were back on the road after a couple of hours, fully repaired. Thank you guys very much for your dedicated service and the nice end to a wonderful trip here in NC."
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By: David Ortonville, MI
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"Just bought a new 2013 Breakout from Harley of Asheville, I'm very impressed with the whole process so far. Mike the sales guy was very patient and knew his bikes, also Norman the sales manger was very helpful and patient while holding the bike with a deposit while rounded up funds. I plan on trying the service department and going here to this dealership for accessories in the future, if those departments are anything like the sales and my buying experience they have my business from this point forward.
Thanks Mike and Norman for the help and patience, I'm thrilled with the new ride and can't seem to get enough seat time now."
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By: David Connelly Springs NC, NC
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"My husband Steve and I just bought a brand new 2013 Ultra Classic Limited from your shop on Sunday, April 14, 2013. We came in around 1:pm to look at accessories for our 2011 Electric Glide which we purchased at your shop around January 2013. We were looking at the new motorcycles when we were approached by a salesman by the name of Mike Plemmons. We were very impressed by his expertise and knowledge of the different models of motorcycles that were sitting on the showroom floor. We were interested in the 2013 Ultra Classic Limited. He offered to let us take it for a test ride. He was very helpful and treated us with respect. There was an event going on at that time and he was very busy. We noticed he was also helping others with the same kindness he was giving us. He was literally running around trying to make everyone happy. We ended up buying the 2013 Ultra Classic Limited and am very happy with the bike and the excellent customer service your staff provided us. Karen and Norman Watkins were also assisting us and they were both wonderful as well. Thank you to all of your staff and their excellent customer service."
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By: Anonymous Asheville, NC
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"great experience ,very friendly staff.felt like I was right at home"
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By: Anonymous lenoir, NC
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"PURCHASED 2013 ROAD KING, WENT TO PICK UP, AND BLUE WAS STILL ON TIRES, FRONT TIRE HAD 15 LBS IN IT.JUST A LITTLE UPSET ABOUT THAT. BUT OVER ALL THE WHOLE EXPERIENCE WAS REALLY NICE. NORMAN, KENT, AND Karen I BELIVE IN FINANCE WERE ALL SO AWSOME."
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By: Robert weaverville, NC
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"My old Heritage has been one of the most dependable bikes I have ever owned, but recently I had some problems with broken spokes on the rear. Craig in service took me right in and had to find some creative solutions to the problem. "Rocky B" was the mechanic who went above and beyond to make sure the problem was fixed and my baby was safe to ride again. I can't say enough to thank these guys for the effort and attention to detail they gave me. What I was charged was very reasonable compared to the service that was given. I wouldn't hesitate a second to bring my bike to them again. Thank you for renewing my faith in H-D dealerships!"
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By: Boogie Mars Hill , NC
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"We have purchased 2 bikes from this shop over the past few months. We have had a wonderful experieince! Carter our terrific sales person has been excellent-actually EVERYONE there has been wonderful! They have worked with us for every possible scenerio-from financing, to finding us parts and both parts & service has helped us to figure out how to change things to fit. All of you have been greaty appreciated. Yeah you are there to sell, but you have went above and beyond to help us out with several things-Thank You!"
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By: Kim Black Mountain, NC
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"Just wanted to let you know how wonderful the staff is their Norman made the sales experience great best ever he made it worth my hour and half ride to see you guys he stayed late and wated on me then did everything he said he would do The sales manager worked with me and got me the deal i needed and Chris in the service was great this is the best dealership i have ever been in Thanks to everyone who made it so great Norman you are the best"
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By: Matt Inman, SC
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"Thanks to Sherrie for all the help and info we now have a Harley in the family every one was helpful and knew their stuff we will be back thanks so much"
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By: Anonymous Candler, NC
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"Y'all are the best around .. have been to HD Dealers in GA, SC, TN and IL ... NOTHING compares!!! Sheri, Norm, Karen, Scott and Lee are the absolute best there is in the business!! Asheville and Western NC is so fortunate to have this great group of people under one roof. I will continue to send all friends to HD of Asheville!! They gave me a great deal on my 2012 ElectraGlide Classic ... Sheri knew JUST what I was looking for!!
Again, thanks!!! Y'all are the BEST!!
Judy"
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By: Judy franklin, NC
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"I would like to thank the staff at Harley Davidson of Asheville for their great attitude it has been a pleasure doing business with them i knew Norman from Ghost Town HD he has been a great help over the years he just sold me another bike he has sold me several bikes in the past and is great to deal with good to see him back in the motorcycle world Thanks again Norman"
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By: Joe Waynesville, NC
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"While I was loading my Roak King on pickup to go to Daytona Bike Week, the spring on side stand caught on truck and went flying. I drove to HD of Asheville and they said they would fix it NOW, I was told to go to parts and purchase a spring and gave it to the service dept. They were done in a few minures and reloaded my bike onto my truck. I aksed how much and the said no charge. My only cost was the spring. Amazing!!! I had been going to an after market shop for service as I didnt care for the shop before the new owners came in. I had moved from Colorado was was used to better service.(Rocky Mtn HD) The new Asheville HD has hit a home run and has earned my business for sure. They even told me they would load my bike onto truck anytime for free. Upon return from Daytona I had them do a full service when they unloaded bike. Great staff..."
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By: david Black Mountain NC, NC
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"Craig: Just a quick note to say thank you and your service department for fixing my 2000 Heritage Softtail when I broke down on the road. I am from Minnesota and was on a motorcycle trip by myself. You fixed my bike so I was able to get home safe and sound. Maggie"
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By: Anonymous Maple Grove, MN
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"The dealership looks great. The staff is friendly and very helpful. "
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By: Ron Brevard, NC
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"My wife and i bought a Harley from Norman Watkins and he is the best!! Can't wait to buy another one from him. We love you Norman! U are the best!!!!!!!!"
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By: DAVID WEAVERVILLE, NC
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"I was very happy with my first Harley from there and decided to drive 500 miles for a new Streetglide. I am very happy again with the experience of buying a new bike there. Thanks Norman and team!"
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By: richard rochester, PA
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"Just wanted to say how much i appreacite all that your employees from the top and down have done for me. I recently purchased a 2008 Sportster which was having a little bit of mechanical issues. Being very frustated at first as anyone would be, i was reassured that all would be taking care of. I had my bike there several times as the Service Dept spent time with the issue. They didnt quit until the problem was solved, and now the bike runs great. Its great to know there are people who care about thier customers and the overall product in which they sell. A very big thank you to all the staff (Norman-Sales, Scott-Sales Manger, Craig-Service Manager)for all your hard work and patience with me to get the problem solved. An awesome dealership."
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By: KENNETH HENDERSONVILLE, NC
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"I had been in the store when it was under Gene Lumis. Needless to say I went elsewhere to purchase my bike. Now that the dealership is under new ownership there is a distinct difference in the atmosphere. My wife and I have purchased quite a few clothing items and some bike accessories and intend to purchase more items on our wish list. If we ever buy another bike, this will be the dealership of choice. "
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By: Anonymous Asheville, NC
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"Just bought a 2012 Ultra Classic Electra Glide and I just wanted to tell everyone how much I love it and how much I appreciated the staff's attitude! I was thinking about going somewhere else and I didn't realize how much had changed since the new owners took over... so - keep on rock'n H-D of Asheville; we're looking forward to the new bike nights this spring and summer!"
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By: Anonymous Asheville, NC
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"Glad to see that Scott from Ghosttown is with you. He is the only reason I continued business with them (parts only). I will buy my parts here now as long as Scott is employeed.
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By: Chuck Cherokee, NC
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"I think iam like everyone else in asheville and in the surrounding area, in that were very happy to have a change a ownership in swannonoa. i personally along with a good friend had to purchase a new street glides in greenville last year. My hope now is that doug and his group can see how important it is to have some type of bike night etc, there are hundreds of riders in this area we all love to hang together, and what a better place than the dealership, that place is perfect for bike nights, the parking lot is huge, with plenty of area for entertainers, it would be nice not to have ride to greenville to enjoy hanging out with other riders, thnax for a great beginning, as we are all greatful "
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By: Anonymous
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"My first experience with Asheville H-D was outstanding. New tires and corrected a wiring dilemma from previous work elsewhere that would've certainly given me problems down the road. From Dustin, the service writer to Craig the service mgr. and especially Cliff the mechanic, work was affordable and done very professionally. Thank You. Nice to finally have a good Harley dealership close by Hendersonville. I highly recommend them. Tom Plackis"
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By: tom hendersonville, NC
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"Thanks for everything you did ,great dealership, will be back ,very professional "
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By: marvin fayetteville, NC
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"I want to thank Tiffany the motorclothes manager for working so hard to resolve the issue with my wife's Heated gear. Thanks to her we are very happy and at no cost to me. They really mean it when they say that Customer Service is important to them.Great dealership..
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By: Sam asheville, NC
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By: Anonymous Fletcher, NC
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" Leave it to Doug to add a Harley-Davidson dealership to his accomplishments. Like MR Motorcycle and Greenville Power Sports, Asheville Harley-Davidson has benefited greatly from his business philosophy of putting the customer first, by staffing his organization with outstandingly friendly, qualified personnel.
Having recently had some repair work done on my 08 XL1200C, I can attest to the deep personal and professional interest Craig, the Service Manager, and Steve, the mechanic, (AKA "Sidecar") took in my motorcycle. They couldn't have shown more concern and commitment if the bike had been their own.
There isn't a better Harley-Davidson dealer in the State of North Carolina. The atmosphere is friendly, the inventory is comprehensive and the Service and Parts departments are without equal. Asheville H-D is the go-to dealership. "
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By: Peter Candler, NC
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"heard that the lummis family was out and it was changing ownership/management so i came back to check it out. Very pleased so far at the change lets see if we can keep up the good changes, and excellent customer service. actually bought a 2010 flhtc from asheville harley got a really great deal and the bike actually came with a lot of extras that no one would have known about and could have easily been resold in the parts dept. but they actually kept them with the bike and passed along the extras when i bought this sleak classic, thanks , i love my bike"
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By: dennis hendersonville, NC
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"Your dealership is the best we come down every year and stay in Maggie Valley for a couple of weeks everyone their is very friendly and extremley help full had no intension of buying a bike but after talking to Norman for a little while he sold me a Deluxe and i love it. He was the best sales person that i have ever spoke to. He made it so easy for me thanks again Norman and everyone at HD of Asheville you are the best!!!!!!!"
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By: Tommy Danville, VA
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"Broken down and stranded in Asheville is not my idea of an ideal vacation getaway, but Craig and Dustin in the service department did everything they could to quickly access the damage and then giving me the options I needed to make a decision on repairing my bike. Scott, the general manager, was even gracious enough to personally take me to a motel and offered his services the next day to take me wherever I needed to go to secure transportation back to Jacksonville. I appreciate the service I was given as well as the courteous hospitality which seems to be standard fare as this dealership. Thanks again...I'll see you in a couple of weeks.
Keith Browning "
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By: Keith Jacksonville, FL
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"Love my new bike, the guys at the HD shop were awesome staying late to close the deal on a Saturday. I was greeted with not only friendly smiles and southern hospitality but treated like part of the HD Family."
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By: Karen Etowah, NC
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"I came to the Harley Davidson store in Swannanoa NC and bought a jacket, this was last November and the jacket is still as good as new. I plan on coming back very soon and buying more accessories then soon a bike. The service was definitely a 5 star rating. Thanks for the great help!
~Abby~"
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By: Abigail Swannanoa, NC
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"This was my 8th purchase of a HD and it was one of the most hassel free one. The whole staff was fantastic. The best part was using their web site to to make the purchase and get all done prior to my picking the bike up. A great bunch of guys who are now friends!"
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By: ROBERT FRANKLIN, NC
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" My wife and I are returning customers after 7 years absence. In 2003 we purchased a new 03 FLHTCI from Lummus. Again in May of 04 we purchased another FLHTC from him. We last visited the shop one month later and have been customers of Greenville Harley every since.
We enjoyed the open house very much. The food was absolutely great. I also appreciate the service offered by Hillary in the parts department and the opportunity to make a purchase or two for my Heritage at 15% off.
Thanks Doug, you are a real professional, I look forward to receiving the same professional treatment at your H-D store that I have experienced at your Honda dealership in Asheville over the years.
Swain M. Ballard "
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By: Swain Mills River, NC
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"Purchased my bike at another dealership (sorry to say now) If i know now what kind of different place this had became I would have ! I did have my first service on it done at this dealership. What a great staff from service to parts to sales to motorclothes, everyone had a smile on their face and greeted me at all areas of the dealership!
A far cry from the dealership that it was before!!!! You can tell it is under a new owner and a great new staff!!!!
Great Job Harley Davidson of Asheville!!!! RIDE ON!
Dallas Hicks"
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By: Dallas Canton, NC
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"your grand opening was first class ! all your sale people where very help full and very friendly (unlike the old owners) they acked like they where better than you ! I'm glad to see you you have the great parts people the girl from parkway and the guy from goast town they both great parts people and are very friendly and always helpfull i've always gone to greenville h-d because they where nice and friendly and give discounts on parts 10%off life time if you bought a bike and 10% if you bought it online for anyone i think if you do the same you will turn this Harley Davidson Dealer ship in to a place where everybody will to come PS WE NEED A DEALER SHIP THAT IS OPEN ON SUNDAYS IN NORTH CAROLINA JUST LOOKING AT THE PEOPLE I RIDE WITH MOST OF THEM WORK MON.-FRI. WE LIKE SAT.AND SUN IT WOULD BE NICE TO HAVE A DEALSIP TO GO TO ON SUNDAY BESIDES GREENVILLE "
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By: stacy east flat rock, NC
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"My buying experience was very easy & pleasant...no pressure sales and the guys are very professional & friendly too. After years of riding passenger (and loving it!) I'm finally going to learn to ride myself...and someday I will be riding my ol man around like he has me for all these years! Yea c: "
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By: Joyce Candler, NC
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"Carter Lally was great as a salesman. No B/S just honest info about the bike."
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By: Ricky Leicester, NC
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